Supporting Children and Families
Services- Child Contact Centre

The South London Family Centre has been supporting parents through contact since 1996 by offering a cosy but safe environment for families to meet their children they no longer live with.

The centre is staffed by experienced workers who are there to support both the children and the parents as we understand that contact can be a stressful process for all involved.

The use of the service is open to any parent who has a contact agreement with the other parent through solicitors or through the courts and Clients can self refer.

We aim to:

  • Provide a cosy but safe environment for estranged parents to meet with their children
  • Support the process of re-introduction and relationship building between estranged parent and child/children.
  • Offer a sensitive approach to the concept of contact.
  • Offer an efficient support mechanism to the work of Solicitors who refer to us.
  • Develop a trustworthy relationship with local agencies and courts officers.

We offer two types of contact:

Supported contact is offered when there is an agreement that the contact parent can look after the child (ren) without supervision. In some instances, the parents just use the centre as a “pick up” and “drop off” point whereby the children are collected and taken out by the contact parent who then brings them back to the centre once contact time is over. In order to be accepted for this type of contact it is a requirement for both parents to have solicitors dealing with their case. This type of contact is run once a week on Saturdays and all the families use the playroom at the same time. Staff members check in on families throughout the allocated contact time.

Supervised contact is specifically devised for families where a court determines that there is a need for contact to happen in a supervised environment due to a number of concerns. During these contacts only one family at a time will be using the playroom and a supervisor will be in the room with the family. Additionally, part of the role of the supervisor will be to record the sessions as solicitors (and the courts) may request reports at any point in time. This service is offered throughout the week and on Sundays.

CHILD CONTACT REFERRAL PROCEDURE

Phone enquiries, referral form sent/faxed and once referral form has been filled in and sent back to us we can then go ahead and contact both parties and arrange individual interviews. Once both clients have been interviewed and accept the services conditions and the Contact contract is signed then only can contact commence.

NOTE – CONTACT CAN ONLY COMMENCE ONCE BOTH PARTIES HAVE BEEN INTERVIEWED.

WE MAINTAIN AND ADHERE TO THE QUALITY FRAMEWORK OF THE NATIONAL ASSOCIATION OF CHILD CONTACT CENTRES (NACCP)